FAQ
Will shipping costs be added on when I purchase a rug?
Rug Gallery is happy to offer FREE SHIPPING on all online orders.
What if I don’t like the rug once it’s delivered?
Our goal is to equip you with a rug that will make you happy for a long time. If for any reason the rug does not fit what you are searching for, send it back within 7 days for a full refund of the purchase price.
How do I start a return?
Simply give us a call at (704)979-7847 and talk to us during store business hours or send an email to yaser@concordmillsrugs.com to start the process for your return.
Do I have to pay for the shipping cost on a return?
Yes, it is the customers responsibility to ship the rug back in the instance of a return.
Do you have a physical location?
Yes, we have a Rug Gallery at Concord Mills near Charlotte, NC.
How long does it take to get my rug?
We plan to process your order within 24 hours from the time you submit. Shipping times vary by item and region. Typical shipping times for North Carolina and surrounding states is about 7-10 days. Once a tracking number for your order becomes available we will send it to you so you can stay up to date on your order.
What if the rug I want is not in stock?
If the rug you want is out of stock, we will work hard to update you on back-order dates or send you alternative options that are readily available.
Will I have to pay sales tax on my order?
Legally we are required to charge sales tax on orders within North Carolina. It is the customers responsibility to follow the tax laws of their state.
Why was my order canceled?
Rug Gallery Outlet and Rug Gallery of Concord Mills reserves the right to cancel any order. If we must cancel an order, we will immediately communicate with you to resolve the issue.
How long has Rug Gallery been in business?
Rug Gallery has been proudly serving the Charlotte, NC area for over a decade.
What is your contact information?
Rug Gallery at Concord Mills
(704)979-7847
8455 Pit Stop Ct NW #125, Concord, NC 28027
ruggalleryoutlet.com